The ABC’s of Supervising Others

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Your Course Kit contains the following PRACTICAL rich files, templates, video links, PowerPoint presentations, manuals and MP3 Audio files!

You can use our materials online on the most friendly LMS, or you can download it to your favourite drive and explore it anytime and anywhere.

You can even enjoy listening to the Audio files using any MP3 player while doing your daily routine activities in the car, mass transportation, gym and office!

Course Kit Content:

1. Course Outline.
2. Pre-Assignment.
3. Power Point Slides.
4. Self Study Guide.
5. Student Manual.
6. Quick Reference Guide.
7. Video Links.
8. Personal Action Plan.

Audio Files: 

1. Self Study Guide.
2. Student Manual.

Course Description:

This course for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. It’s designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy.

What Topics are Covered?

• Making the transition.
• Responsibilities of a supervisor.
• Key behaviors and attitudes.
• Setting goals and planning for success.
• Active listening techniques.
• Communication skills.
• Giving feedback and instructions.
• Orders, requests, and suggestions.
• Managing conflict.
• Managing challenging situations.
• Developing relationships.

What Will Students Learn?

• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.